With the newest update, SnapSuite now offers Chat support from within the application, during regular business hours of 8am – 6pm EST.
Chat support let’s our clients get fast, easy access to a member of our support team. Whatever the question and no matter the issue, we strive to provide personal, one-on-one support to SnapSuite users.
Because users are logged into our platform, our support team already knows who they are and what their role in the company is, so we are able to optimize the support experience.
If our agents are busy, your inquiry will be queued and you will receive a response via email. If a question or issue can’t be resolved over chat, a ticket will be created on behalf of a customer and will be escalated to the appropriate expert for the fastest possible resolution.
Have an issue after hours? A ticket will be created on your behalf, and we will get back to you as quick as we can.
While this new feature is the most direct method of support, we will, of course, continue to offer help via telephone and email as well. Have a suggestion for a new feature? We would love to hear your feedback!
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